If you have discovered a problem with your board, this troubleshooting guide will help direct you to the correct help article.
| Area | Issue | Problem | Solution |
|---|---|---|---|
| Pump | My pump is not working | The gauge does not work | My Pump Pressure Gauge is not Working - What do I do? |
| Pump | Hose slips off of valve | More force is needed to attach the hose | Why Does My Pump Hose Keep Slipping Off and Not Attaching? |
| Valve | Air is escaping from the string on the valve cap | Your valve has become loose | How to Tighten a Valve to Stop Leaks |
| Valve | Air is escaping from around the outside edge of the valve | Your valve has become loose | How to Tighten a Valve to Stop Leaks |
| Board | I have a pinhole puncture | The board has been pierced by a sharp object | How to Patch a Puncture |
| Paddle | The paddle does not lock and slides up and down | You have not tightened the paddle clamp | The clamp lifts up and turns like a spanner to tighten or loosen the grip. How Do I Extend the Paddle? |